Review: CouriersPlease

I have to admit, I’ve never used CouriersPlease to send parcels myself – only when buying things from some online stores. However, this limited experience is enough to make me swear off the brand.

The delivery process is never smooth – the couriers would usually leave a card without attempting to knock the door or ring the intercom. The card would either contain information on how recipients can request redelivery online, or that your parcel has been delivered to your nearest newsagent.

One time last year, I received a card confirming the latter – but there was no information about which newsagent my parcel was delivered to. The tracking website yielded no result either(!). I had to call every newsagent in my suburb to confirm if my parcel is indeed in their store, and as a result I had to walk 20 minutes away from home to pick up said package.

A few months ago, I had to deal with CouriersPlease again when they left a card for redelivery. Somehow the website didn’t work, so I had to call the customer service to book the redelivery – another hassle. This time, the courier indeed redelivered my parcel – but again, he/she failed to ring the intercom, and left the parcel in an uncovered, unsafe spot in my apartment lobby. Furthermore, the package looked dirty and crumpled, as though it had been cramped carelessly in a narrow space.

I’m not alone either – almost 700 Google users gave CouriersPlease an abysmal average of 1.4 out of 5 stars.

What’s confusing is that CouriersPlease is not even the cheapest shipping service out there (at least for individuals). So what gives? Dear retailers, there are other, better courier options out there that won’t leave your customers frustrated. Please don’t settle with this one.

+:

  • Redelivery option

-:

  • Poor service
  • Unreliable website
  • Impractical for recipients

Rating: 1.5/5 Stars

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